Refund policy
Returns & Exchanges
At REYN, we want you to love what you wear. If something is not right, we are here to help.
Our return window
You have 15 days from the date you receive your order to request an exchange.
Condition of returned items
To be eligible, the item must be:
- Unworn and in its original condition
- Returned with its original packaging and any certificate or documentation it came with
- Accompanied by proof of purchase (order number or receipt)
Your options
Within the 15-day window, you can choose:
- An exchange for another piece of equal value, or store credit if you prefer
- Exchanges can be handled online or in-store, whichever is easier for you.
- Refunds are not accepted for change-of-mind returns.
How to start a return
Contact us first so we can guide you:
- Email: info@reyn.jewelry
- WhatsApp or phone: +961 70 230 825
Provide your order number and inform us about requiring an exchange. We will confirm the next steps and how to return the item.
Damaged, faulty, or incorrect items
If your piece arrives damaged, faulty, or is not what you ordered, contact us within 48 hours of delivery with a photo. We will make it right at no cost to you, by repair or replacement. If you prefer, a refund will be provided for defective items according to the agreed process. We also cover the return shipping in these cases.
Items we cannot accept
For reasons of safety, and the custom nature of some pieces, the following are not eligible for exchange unless they arrive faulty:
- Custom, personalized, or engraved pieces
- Items showing signs of wear, damage, or alteration after delivery
- Items returned without their original packaging or after the 15-day window
Return shipping
For change-of-mind returns, the shipping cost of exchanging the item is covered by the customer. For faulty, damaged, or incorrect items, REYN covers it.
Questions
We are always happy to assist you before and after making your purchase. Reach us at info@reyn.jewelry or +961 70 230 825.